GOAL: Increase Enrollment by 3-5% each year for three years (2023-2026)

Strategies: 

• Interventions to address gap between application and registration

• Reach out to stop-out students

• Expand/enhance partnerships with local schools and community

GOAL: Increase Retention by 3-5% each year for the next three years (2023-2026)

Strategies: 

• Coordinated communication with current students 

• Implement Early/Retention Alert system

• Provide proactive guidance for all 1st time to college students through 3rd semester/30 units

GOAL: Increase Completion by 3-5% each year for the next three years (2023-2026)

Strategies:

• Communication plan to increase awareness of degree & certificate request process

• Design and implement comprehensive Academic and Career Pathway program model 

• Design and implement “Completion Intervention” for students with 45 units or more

GOAL: Reduce Units to Completion by 3-5 units overall in the next three years (2023-2026)

Strategies: 

• Implement comprehensive career and major exploration programming

• Streamline transcript evaluation process for students who have attended other colleges

• Implement Self-Service degree audit 

Improvements to Scheduling Practices: Priorities for Student experience 

• Services are proactive and responsive - both in content (what) and timing (when)

• Service offerings are clearly defined and well-organized

• Comprehensive services are available both online and in-person  

• Active and ongoing communication to engage students in services - especially underrepresented populations

Improvements to Scheduling Practices: Priorities for Employee experience 

• Establish goals, guidelines, professional responsibilities related to scheduling and service offerings

• Facilitate participation in campus events and activities

• Promote creative, responsive, and innovative service design 

Improvements to Services and Scheduling: Overall approach  

• Implement practices that are aligned with college mission, vision, and values

• Implement collaborative practices across counseling and student support programs

• Implement effective practices ("successful in producing a desired or intended result") 

• Implement efficient practices ("capable of producing desired results especially without waste - as of time or energy")

Develop Student Forms Depot

Review and revise student forms - convert to consistent electronic format (Cognito forms) 

• Overload

• Academic Renewal

• Transcript Evaluation

• Consortium

• Maximum Unit Petition

• Prerequisite Clearance

• Modification of Major

• General Petition

• Revise and update program webpages

  • Consistent format, reduce redundancy and need for multiple updates across pages

• Develop Education Planning Resources webpage 

• Streamline email messaging to students

• Incorporate Six Student Success Factors into program decisions and activities

Students are more likely to succeed when they are directed, focused, nurtured, engaged, connected, and valued (RP Group)

• Collaborate across programs to identify what we want students to experience at our college

  • • Student focus groups, feedback from student hourly workers, student surveys

• Examine policies and practices to reduce barriers to persistence and success

• Utilize survey and student success data to make program and department decisions 

• Include all employees in planning and decision-making

• Implement Student Services Professional Development, Collaboration, and Planning Calendar

• Design and implement Divisional "Code of Conduct and Professional Responsibility"

• Review and revise job descriptions

• Coordinate with Student Leadership (ASGC) and Student Success & Equity Committee to develop streamlined student survey framework

• Increase number of student survey responses

Growth opportunities:

• Programs clearly identify how improvements reduce barriers and promote success for underrepresented students

• More consistent and coordinated use of operational and service level data to inform decisions

• Prioritize improvements per established timelines

• Improve coordination and communication across areas related to program improvements

2023

• Develop and implement PD & Collaboration Calendar 2023-2024

• Collaborate to develop coordinated service calendars

• Implement scheduling practices to address gaps and reduce duplication

• Review and revise coding and reporting procedures (SARS)

• Establish guidelines for participation in campus events, PD, and activities

• Provide training to promote consistent use of Self-Service for student Education Planning

• Convert forms to e-submission 

  • Request Technical Assistance to review and revise forms and convert Cognito

• Revise websites: clear and consistent messaging regarding service offerings and availability

  • Request Technical Assistance Specialist to facilitate website revisions across Student Services

Priorities - improvements in these areas will have a positive impact across all programs:

#1: Coordinated support for integrated technology infrastructure across all Student Service programs

#2: Data Coordinator: Assist all programs with data needs through coordinated effort across all student services programs

Other: There was a general agreement among members that there is a need for an institutional structure for language support across all departments and programs – but the committee preferred to leave this as an observation rather than move it forward as a priority at this time.